Frequently Asked Questions

Question 1

What are Holly Answers' live answering hours?

Accepted Answer

Holly Answers provides professional live answering Monday through Friday from 9:00 AM to 7:00 PM Eastern Time. Our focus is providing high-quality receptionist support throughout the business day, including coverage beyond traditional 9-to-5 office hours.

Question 2

What happens to our calls after Holly Answers closes?

Accepted Answer

Holly Answers specializes in live answering during business hours rather than operating as a 24/7 call center. Some of our clients choose to route their calls to a separate after-hours answering service once Holly Answers closes. We can work with your firm's existing call-routing structure so that Holly handles your calls during our service hours and your chosen after-hours solution handles calls outside those hours. This allows firms to choose the after-hours solution that best fits their needs while using Holly Answers for personalized, professional receptionist support throughout the business day.

Question 3

Why doesn't Holly Answers provide 24/7 answering?

Accepted Answer

Our service model is intentionally focused on providing professional, personalized call handling during the hours when law firms conduct the majority of their business. Rather than simply answering a high volume of calls and quickly dispatching them, our receptionists can engage callers, gather important information, follow customized procedures, complete intake questions, route calls appropriately, and provide a more personalized caller experience. Our goal is not simply to answer the phone. Our goal is to represent your firm professionally.

Question 4

Can Holly Answers handle new-client intake?

Accepted Answer

Yes. Holly Answers can follow customized intake procedures established by your firm and gather the information your team needs from prospective clients. The intake process can be customized based on your firm's practice areas, procedures, and preferences.

Question 5

Will your receptionists follow our firm's specific procedures?

Accepted Answer

Yes. Customized call handling is a central part of the Holly Answers service. We develop call-handling instructions based on your firm's procedures so our receptionists know how different types of calls should be handled, what information should be collected, when calls should be transferred, and when messages should be taken.

Question 6

Can you transfer calls directly to our attorneys and staff?

Accepted Answer

Yes. Call-routing procedures can be customized around your firm's preferences. Depending on your instructions, calls may be transferred to designated attorneys or staff members, screened before transfer, or documented as detailed messages.

Question 7

What happens if an attorney or staff member is unavailable?

Accepted Answer

We follow the procedures established by your firm. Depending on your preferences, our receptionist can take a detailed message, gather additional information, or follow another designated call-handling procedure.

Question 8

Are you a call center?

Accepted Answer

Holly Answers is a professional virtual receptionist service with a personalized approach to call handling. We intentionally focus on understanding how each client wants their calls handled rather than treating every business and every caller the same way. Our receptionists are there to represent your business professionally and provide callers with a consistent experience.

Question 9

Do you only work with law firms?

Accepted Answer

Law firms are a primary focus of Holly Answers, and our services are particularly well suited for legal practices that require professional call handling, customized intake, detailed messages, and specific routing procedures. We also provide receptionist services for other professional businesses that value personalized call handling and a professional caller experience.

Question 10

Where is Holly Answers located?

Accepted Answer

Holly Answers is a Florida-based company serving businesses for more than a decade. Our virtual service model allows our receptionists to provide professional call handling for clients without requiring an additional in-house receptionist at the client's office.

Question 11

How do we get started?

Accepted Answer

Start by scheduling a consultation with Holly Answers. We'll learn about your firm, your call volume, how your calls are currently handled, the types of callers you receive, and the procedures you would like our receptionists to follow. From there, we can determine the appropriate service structure for your firm.

01What are Holly Answers' live answering hours?

02What happens to our calls after Holly Answers closes?

03Why doesn't Holly Answers provide 24/7 answering?

04Can Holly Answers handle new-client intake?

05Will your receptionists follow our firm's specific procedures?

06Can you transfer calls directly to our attorneys and staff?

07What happens if an attorney or staff member is unavailable?

08Are you a call center?

09Do you only work with law firms?

10Where is Holly Answers located?

11How do we get started?

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