Brianna's role as Operations Manager at Holly Receptionist is characterized by her warm and welcoming personality, setting the tone for a positive and collaborative workplace. Her ability to uplift others creates an environment where team members feel valued, heard, and motivated. Brianna excels in conflict resolution, addressing challenges with a fair and understanding approach, ensuring seamless team functioning.
Bringing a wealth of expertise as our Operational Luminary of Positivity, with a background in cybersecurity IT administration and holding the A+ certification, she showcases technical prowess. Brianna's diverse skill set, demonstrated during her time as a MacOS Senior Advisor at Apple, contributes to the seamless day-to-day operations at Holly Receptionist, reflecting our commitment to excellence, caring, and delivering positive results for client satisfaction. More...
Armed with a Bachelor's degree in Management, specializing in finance and accounting from Gettysburg College, plays a crucial role as the financial maestro at Holly Receptionist. With over 25 years of finance and accounting experience, he brings a wealth of expertise to the table.
Phil's dedication, coupled with his full-time role as the Sr. Manager of Financial/SEC Reporting at Equitable, reinforces our commitment to providing exceptional virtual receptionist services with a foundation of financial stability fostering long term sustainability.
"Counting beans may not sound exciting to everyone, but for me, it's a thrilling dance of numbers! Your calls might be handled by our receptionists, but rest assured, with my trusty calculator, I'm here twirling the numbers ensuring the financial gears hum harmoniously."
As our Process and Procedures Specialist, Karen plays a pivotal role in ensuring the precision and excellence that defines Holly Receptionist. She has been the driving force behind the meticulous buildout of customer procedures, ensuring clarity and understanding within our team since our inception in 2016. She has been instrumental in crafting customer procedures, underscoring her commitment to seamless service.
A proud alumna of Howard University in Washington DC, she holds a BA in Biology with a minor in Business Administration. In addition to her role at Holly Receptionist, Karen serves as a Project Manager and Program Analyst for the Department of Defense, showcasing her exceptional skills in both corporate and government sectors.
"Being part of the Holly family has been a rewarding journey, and I find immense satisfaction in contributing to the great service we provide. This company was started with a commitment to quality and genuine caller engagement, and it's my pleasure to play a key role in upholding those standards"
Meet Rob, the dynamic force behind our sales success story. Starting as a "Holden", he quickly transformed into our Sales Maestro, leading new client sales efforts. With a warm and approachable demeanor, Rob is not just a salesperson but a virtuoso in turning calls into success stories.
Rob's journey from receptionist to sales hero shows his exceptional communication skills, charisma, and ability to strike the right chord in sales. As Captain Charisma, he navigates the art of the deal with a symphony of charm and conversion, creating a fantastic voyage from the first hello to high sales. More...
Meet Lisa, our compassionate Customer Service Specialist with a background in Certified Nursing Assistant (CNA) and Medical Assisting. Her dedication to providing top-notch care seamlessly extends to her role at Holly Receptionist, where she ensures every caller experiences a blend of professionalism and genuine concern.
Her expertise from the healthcare field, holding an associate's degree in Certified Nursing Assistant (CNA) and Medical Assisting. Equips her to deliver exceptional customer service, combining a caring approach with the precision required for effective call handling. Her unique skill set allows her to provide not just answers, but a caring experience for each caller she interacts with.
"Life can be challenging, we're all human. So when I'm faced with a caller that is experiencing some type of crisis, I become laser focused on how I can help, no matter how unique or challenging the situation might be. I'm quick to apologize and take ownership for any inconveniece or unpleasantries they may have experienced. People can tell that I'm genuine and really do care about assisting them with their requests, leaving the caller feeling heard and valued, which is my ultimate goal."
Hannah, our Master of Multitasking, is the heartbeat of efficiency in processing calls. With a mastery of all the required skills, she knows each of our clients and their staff and gets to know a lot of the regular repeat callers. As a Level III, Master Receptionist, and team lead, she plays a crucial role in assisting with daily quality assurance processing and client message delivery, dispatching hundreds of messages daily. Her warm and inviting presence on the phone, coupled with an empathetic approach when speaking with callers, embodies the essence of what Holly Receptionist stands for. Since joining Holly in 2021, Hannah has been a dedicated and integral part of our team, skyrocketing to the top.
"Handling diverse customer-facing tasks at Holly Receptionist keeps things dynamic, and I never get bored. Whether it's onboarding new clients, ensuring message quality standards are met, call processing, or fostering positive connections with callers, brings a new and exciting challenge. I thrive on the variety and the opportunity to make a meaningful impact in every day peoples lives. I especially love it when they say "Thanks Holly!" or "Holly you're awesome!" hearing this makes my day and my bonus bigger!"
Trisha, our delightful Phone Personality Pro, brings a unique blend of call control mastery and the ability to connect with individuals from all walks of life. With a captivating conversational style, Trisha transforms every call into an engaging and enjoyable experience.
Her exceptional skill in connecting with callers is truly a gift, making her the go-to expert for handing escalated calls and creating positive and memorable interactions. Trisha's soothing voice has become a favorite among our clients callers, turning routine phone calls into pleasant conversations. She'll have you thinking your speaking to your best friend.
As a seasoned member of the Holly Receptionist team, Trisha's passion for providing excellent service shines through in every call. Whether it's navigating complex conversations or putting a smile on a caller's face, Trisha's talent for communication is an invaluable asset to our team.
"I derive the most satisfaction when I can bring laughter to someone on the phone, whether they were previously upset or just calling about an everyday situation. It's those moments of shared joy that make each call special and memorable."
Marguerite is a distinguished professional with a robust educational background and a wealth of experience in various industries, augmented by notable achievements and awards.
Embarking on her academic journey, Marguerite established a robust business foundation by completing an Associates in Arts degree with a focus on business at Scott Community College, Bettendorf, IA. Expanding on this groundwork, she continued her higher education pursuits at St. Ambrose University, a private Catholic institution in Davenport, IA, where she successfully obtained dual degrees in Marketing and Management. Marguerite's educational background has equipped her with a versatile skill set and extensive knowledge in the fields of business and management.
She has actively contributed to her multifaceted skill set and commitment to professional growth by participating in the Northeastern University, Emerging Business Leaders program. A 7-month immersive leadership initiative designed to nurture high-potential, diverse talent, facilitated by the Charlotte Chamber of Commerce and was a part of the 2014 graduating class. Marguerite's engagement in the EBL program aligns with her dedication of fostering diversity, equity, and inclusion in leadership roles within the business community.
Furthermore, Marguerite enriched her leadership skills through her participation in the Leadership Lake Norman, Adult Leadership program 2015 graduating class. An intense program spanning eight months, focused on developing informed and visionary leaders for the Lake Norman region, conducted by the Lake Norman Chamber of Commerce, Cornelius, NC. Showcasing her dedication to the program's comprehensive curriculum, her involvement in leadership initiatives underscores her proactive approach to personal and professional development.
Complementing her undergraduate education, Marguerite further honed her skills at renowned institutions, to include the Robins School of Business at the University of Richmond, Richmond, VA, where she completed the MBE Executive Management Program. Notably, she also enriched her knowledge at the Ivy League institution, Tuck School of Business at Dartmouth College, Hanover, NH. Completing the Building a Successful Diverse Business Program, working closely with Tuck’s accomplished faculty on key areas that entrepreneurs need to master for success, including strategy, marketing, financial analysis, operations, management, and leadership. This diverse educational journey has equipped Marguerite with a comprehensive skill set and a unique perspective that she brings to her role as President/CEO of Holly Receptionist.
"Engaging in conversations is a passion of mine, and it aligns seamlessly with our mission at Holly Receptionist—providing positive human interactions. The aspect that brings me the most joy and satisfaction is when clients express how much time and money we have saved them. Witnessing the tangible impact of our services on their efficiency and bottom line is incredibly fulfilling. It reinforces our commitment to making a meaningful difference in the lives of our clients through the quality and value of our interactions."